You have questions
We have answers
Please take a look at the sections to find the answers you’re looking for.
If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
CALL US:
EMAIL:
GENERAL FAQ
Title
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. Please contact us to request a returns form.
Trade Customers
All trade discount account customers will be subject to a 15% restocking fee for returning goods. Goods must be returned within 30 days of purchase and a returns form must be completed beforehand. Subject to goods being in proper condition.
End Users
End users may return their goods within 30 days for a full refund subject to goods being in a proper condition. Goods must be returned within 30 days of purchase and a returns form must be completed beforehand.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
A minimum 24 hours notice of cancellation is required. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
For more information on our cancellation and refund policy, please check here.
How do I get a trade account?
If you're a trade customer, you can sign up for a trade login here. Once approved, log in and you'll be able to see trade customer prices.
PRODUCT FAQ
Title
What is PCD?
The term PCD (pitch circle diameter) is often used when specifying the correct wheel trims or wheel nut safety products to fit a certain spacing of wheel nuts.
The pitch circle diameter is simply the distance in mm from the centre of any one wheel nut across the middle of the wheel to the centre of the opposite wheel nut.
We've crated got a handy calculator which you can find here, to ensure you get the right products for you
How do I measure the offset of a wheel?
Place a flat, straight-edge object across the wheel so that it touches both sides. Then, measure back the distance from the mounting surface to the surface of the wheel. For a super single wheel, this would normally be 30mm (such as PAR-750) or 40mm (such as PAR-740).
What is the difference between steel wheel nuts and alloy wheel nuts?
They are different sizes. Steel wheel nuts are typically 26mm and alloy wheel nuts are typically 32mm.
How do I know what size trims I require?
If you look at the wheel you're buying for, on the tyre you'll find a series of letters and numbers. Typically, the wheel size will be after the letter R. See the graphic below - you'll be looking for the rim size. In both of our examples, the wheel is 22.5".
How do I choose the right safety or styling option for me?
For wheel safety options, check out this page which goes through each option.
For wheel styling options, check out this page to compare your options side by side.
If you're still not sure, or want to talk about wheel styling options, feel free to email us at sales@parmagroup.co.uk or give us a call on 01728 745700 where we can talk you through our recommendations for your needs.
How do I get an out of stock product?
If the product you want is out of stock and you haven't found an alternative to suit you, sign up to be notified when the product is back in stock on the product page, and you'll receive an email when they're back! Alternatively, call our sales team to ask about being placed on our back order list.
PAYMENT FAQ
Title
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and, Google and Apple Pay.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
SHIPPING FAQ
Title
How long does shipping take?
Orders placed before 14:00 and being delivered to a UK address can be expected the next business day (subject to stock availability). Anything after this would be the following business day. You will receive tracking details once your goods have been despatched and for longer lead times, a member of the sales team will be in touch.
All orders received after 14:00 on Friday through Sunday will be sent on the following Monday.
How much does shipping cost?
Shipping cost depends on your location and what you order, but the charge for delivery of orders is shown before the payment is confirmed.
Do you offer free shipping?
Yes, we offer free shipping on orders above £250
Who do you use for shipping?
Currently, the couriers we use within the UK are FedEx, APC Rapid Despatch & UPS.
What if i'm not there for the delivery?
If you would prefer for your goods to be left with a neighbour or delivered to an alternative address please inform us at the time you place your order. In the event of there being no one present to accept delivery, a card will be left with contact details for you to call and arrange another delivery time.
I'm not from the UK. Will there be import charges?
Delivery outside the UK may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
CONTACT FAQ
Title
How can I contact customer service?
You can reach our customer service team by emailing sales@parmagroup.co.uk or by calling 01728 745700
What are your business hours?
Our business hours are Monday through Friday from 8:00am to 5:00pm
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or use our feedback form here